Event Management Process
Thousands (or millions) of events happen across your IT infrastructure every day. In large enterprises, the number could be billions. Why? Because an event is simply a change to the state of an IT service or configuration item (CI) that is significant to its management. A server moving from online to idle could be an event or the completion of a regular server maintenance script: they’re worth knowing about, and there may even be an action you wish to take as a result. The objective of Best Event Management Companies in the UAE is to detect events, analyze them, and determine the right control action. By doing so, the event management process also provides a strong foundation for service assurance, reporting, and service improvement. It’s important to know, though, that monitoring and event management are not the same thing. Monitoring is certainly a component of event management, in that it is a useful way to detect events as they occur. The scope and benefits of e